第25部分(第5/7 頁)

efective　product　or　poor　service；　I　would　rather　do　it　in　writing　for　several　conspicuous　factors　listed　as　follows：

First　of　all；　a　plaint　letter　ensures　the　accuracy　of　the　description　of　the　current　issue。　There　are　circumstances　that　your　trouble　is　extremely　intricate　and　needs　a　logical　way　to　elaborate　on　it。　Obviously；　when　writing　a　letter；　you　can　think　carefully and　organize　the　pattern　in　a　prehensive　way　as　well　as　use　sufficient　details　to　substantiate　your　point。　Whereas　plaining　in　person　denies　ration　of　the　two　sides　in　question　because　it　is　more　likely　for　people　to　go　into　quarrel　before　they　h*e　clearly　known　the　problem。

Second；　making　a　plaint　in　writing　can　*oid　unnecessary　conflict。　For　instance；　when　one　customer　angrily　steps　in　a　shop　to　plain　about　the　defective　he　has　purchased　and　demands　a　refund；　the　shop　assistant　may　be　forced　into　a　dilemma　because　he　is　not　the　one　in　charge　and　therefore　has　no　right　to　decide。　In　this　situation；　if　the　stubborn　customer　doesn’t　give　up　and　utters　malicious　words；　a　fight　may　ensue。 Hence　plaining　in　writing　can　s*e　you　a　lot　of　aggr*ation　and　conflict　which　you　always　risk　to　get　by　plaining　in　person。

Last　but　not　least；　putting　your　plaint　in　words　can　*oid　hurting　innocent　people。　Possibly　when　your　want　to　find　the　one　who　has　offered　poor　service　to　you；　you　actually　lose　your　temper　to　another　assistant　since　the　one　in　question　is　absent。　Thus　an　innocent　person　serves　as　a　scapegoat　for　his　or　her　colleague。　This　will　cause　negative　impact　on　their　mind。

Admittedly；　plaint　letter　may　get　ignored　while　plaining　in　person　is　more　impressive。　However；　the　advantages　outweigh　the　disadvantages　and　as　a　result；　plaining　in　writing　is　my　preference。

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